Service America!: Doing Business in the New Economy
Type
Book
Authors
ISBN 10
0870946595
ISBN 13
9780870946592
Category
Management-M
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Publication Year
1985
Publisher
Pages
203
Tags
Description
Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity - from Amzon
Number of Copies
1
