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  Title Copies
Contagious: Why Things Catch On 
Year: 2013 
ISBN: 1451686579 
ISBN 13: 9781451686579 
 1 
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success 
Edition: 1 
Year: 1999 
ISBN: 0684845113 
ISBN 13: 9780684845111 
 1 
HBR's 10 Must Reads on Managing People (with featured article "Leadership That Gets Results," by Daniel Goleman) 
Edition: 1 
Year: 2011 
ISBN: 1422158012 
ISBN 13: 9781422158012 
 1 
Measuring Customer Satisfaction: Development and Use of Questionnaires 
Year: 1992 
ISBN: 0873891317 
ISBN 13: 9780873891318 
 1 
Sway: The Irresistible Pull of Irrational Behavior 
Year: 2009 
ISBN: 0385530609 
ISBN 13: 9780385530606 
 2